A Quebec family has been forced to cancel their vacation in Switzerland after one of their family members was denied boarding by airline staff who got their directions wrong. sanitary measures.
“In a few minutes, our three-week trip to Geneva was destroyed, and since then, we have had no news from Air Transat.” , laments Jean-Pierre Charlebois, who was to leave with his children Antoine, 20, and twins Ève-Marie and Tristan, 17.
The family originally from Quebec had planned to go to Switzerland. She had to exchange her house with that of a Swiss family.
“We lend our car and our house here, and they lend us their car and their house there”, explains M. Charlebois, who cannot return to his house now occupied by the Swiss family.
The dream vacation quickly turned into a nightmare at the Montreal airport.
< p>While the father and his two sons have received their three doses of vaccine, the young Eve-Marie has only two. The latter had COVID-19 at the end of March 2022, but without an official screening test, it is impossible to have proof in the Quebec vaccination passport.
« When checking in our luggage , one of the employees tells my daughter that she can't board because she's missing a dose. But that's not true,” argues Mr. Charlebois, who was to make a stopover in France.
Indeed, children aged 12 to 17 “are not affected by the obligation of the booster dose and do not have to present tests” if they had their first two doses, can we read on the site of the French government.
Nothing to do
Despite attempts to explanation, Mr. Charlebois claims to have been faced with a wall from the employees.
“The only solution we were offered was to buy tickets, but I wouldn't take the chance of paying another $6,000 not to travel,” he exasperated. /p>
For its part, Air Transat told the Journal yesterday that it was “an error on [their] part”.
“We will contact [them] to offer them a new reservation or to compensate them in full, as well as to apologize for this bad experience,” said Bernard Côté, spokesperson for the airline. .
The Charlebois family was able to spend a few days in Gaspésie to enjoy the holidays.
“Fortunately, some family welcomed us for a few days. But there, we have to find another place to end the holidays,” laments Mr. Charlebois.
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Katrine Johns has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining The Gal Post, Katrine Johns worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my email@example.com 1-800-268-7128