Breakdown at Rogers: telecoms will be forced to help each other in an emergency

Failure at Rogers: Telecoms will be forced to help each other by case of emergency


Canadian telecommunications companies will have to agree by the end of the summer on a “mutual assistance” protocol when one of them suffers a major outage, Minister François-Philippe Champagne told the outlet. of a meeting with industry leaders on Monday afternoon.

Mr. Champagne reiterated to Rogers CEO Tony Staffieri during the meeting that the situation created by the major outage last Friday was “unacceptable, period,” and that the millions of customers affected will need to be compensated “proactively.” /p>

The Minister of Innovation, Science and Industry also announced that the Canadian Radio-television and Telecommunications Commission (CRTC) will conduct an investigation into the causes of the outage in addition to making recommendations to the government on the best practices to adopt.

Resilience objective

The Minister's objective is to improve the “resilience” of the Canadian network by implementing a action plan in the event of a major outage.

This plan should include an offer for emergency roaming service, since, as Mr. Champagne pointed out, the Rogers outage even prevented calls to emergency services like 911.

In the event of a major outage, a company's customers could have their phones automatically connect to another network, the minister hinted.

The latter finally insisted on the establishment of a clear communication protocol between companies and customers in the event of an outage, as many customers have complained about lack of communication from Rogers.

Executives from TELUS, Videotron, Bell also took part in the Minister's conference call, which lasted a little over an hour.