Canadian telecommunications companies will have to agree by the end of the summer on a “mutual assistance” protocol when one of them suffers a major outage, Minister François-Philippe Champagne told the outlet. of a meeting with industry leaders on Monday afternoon.
Mr. Champagne reiterated to Rogers CEO Tony Staffieri during the meeting that the situation created by the major outage last Friday was “unacceptable, period,” and that the millions of customers affected will need to be compensated “proactively.” /p>
I asked them to reach agreements on (i) emergency roaming, (ii) mutual assistance during blackouts and (iii) a communication protocol to better inform the public and the authorities during emergencies.
This outage will be investigated by the CRTC
— François-Philippe Champagne (FPC) 🇨🇦 (@FP_Champagne) July 11, 2022
The Minister of Innovation, Science and Industry also announced that the Canadian Radio-television and Telecommunications Commission (CRTC) will conduct an investigation into the causes of the outage in addition to making recommendations to the government on the best practices to adopt.
The Minister's objective is to improve the “resilience” of the Canadian network by implementing a action plan in the event of a major outage.
This plan should include an offer for emergency roaming service, since, as Mr. Champagne pointed out, the Rogers outage even prevented calls to emergency services like 911.
In the event of a major outage, a company's customers could have their phones automatically connect to another network, the minister hinted.
The latter finally insisted on the establishment of a clear communication protocol between companies and customers in the event of an outage, as many customers have complained about lack of communication from Rogers.
Executives from TELUS, Videotron, Bell also took part in the Minister's conference call, which lasted a little over an hour.
Katrine Johns has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining The Gal Post, Katrine Johns worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my firstname.lastname@example.org 1-800-268-7128