Major outage at Rogers: five days of compensation for subscribers

Major outage at Rogers: five days of compensation for subscribers

UPDATE ; DAY

Days after the Rogers outage that paralyzed millions of Canadians, the company announced on Tuesday that it will offer its customers compensation equivalent to five days of service.

“We are listening to our customers across the country and they have told us how significant the impact of the outage has been to them,” the company said on its Twitter @ RogersYouHelp by adding that it works to watch the trust of its subscribers.

On Monday, Rogers CEO Tony Staffieri had indicated in an interview with Global News on Monday that the credit would be applied directly to the account. client. Therefore, no action is necessary to obtain it.

The compensation should automatically appear on the next month's invoice. However, in some cases, the credit will be made the following month.