Passport crisis: a fiasco of the minister and her officials

Passport crisis: a fiasco of the minister and her officials


Laxity, negligence, incompetence…the words are not kind to the leaders of Service Canada. But despite the fiasco surrounding the passport crisis, these senior civil servants are well paid, according to an audit of the Journal. 

At the top of the decision-making pyramid is the young Minister of the Family and Social Development Karina Gould, 34, who has been the target of much criticism in recent days. 

Like other federal ministers, she receives an annual salary of $189,500 as an MP and $90,400 for duties related to her portfolio. 

Just after, in the chain of command, there is an experienced public servant, Lori MacDonald, who has been in public service for 36 years.

She was appointed in January 2020 as Deputy Minister of Employment and Social Development and Chief Operating Officer for Service Canada, the federal passport agency. 

Performance bonuses

For this type of position, the salary scale varies between $220,000 and $371,000 annually, with maximum performance bonuses ranging between 26% and 39% of the remuneration. 

The Journal tried to find out the exact salary and bonuses received by Ms. MacDonald, but Employment and Social Development was unable to provide an answer. at the end of the day.  

Another key position in the organization is occupied by Claire Caloren, assistant deputy minister at Service Canada, Quebec region. 

Claire Caloren, who has held this position since 2015, can receive a salary maximum of $175,000 per year, while other assistant deputy ministers earn between $121,000 and $230,000.


Questioned by Le Journal, the Bloc opposition believes that the Minister and these senior officials will have to explain themselves to this disaster. 

Louise Chabot. Bloc Québécois MP

“At this level of responsibility for a public service for which people pay taxes […] we don't improvise, we prepare, so, yes, there are people responsible at high level who will be held accountable, including the minister,” said Bloc Québécois MP Louise Chabot.

The Bloc also believes that Service Canada has shown “incompetence” and “laxity”. < /p>

“It was predictable what was going to happen, even at the beginning of the fall, they were aware that there was going to be an increase in requests, it is as if they had put their heads in the sand Ms. Chabot indignantly.  

The main players in the passport crisis  

Karina Gould, minister responsible

Karina Gould, Minister of Families and Social Development, Minister Responsible for Service Canada 

Remuneration: $279,900 

Lori MacDonald, Deputy Minister < p>Lori MacDonald, Deputy Minister and Chief Operating Officer of Service Canada

Salary: between $220,000 and $371,000< /p>

Bonus: between 26% and 39% of salary 

Claire Caloren, Assistant Deputy Minister at Service Canada, Quebec Region

Ten assistant deputy ministers whose salaries vary between $121,000and $230,000