In a statement posted to Rogers' Twitter account, Rogers Chairman Tony Staffieri provided an explanation for yesterday's widespread outage.
< p>According to him, it was “a network system failure following a maintenance update to our core network” that caused the major problem.
Message from Tony Staffieri, President and CEO of Rogers: To our valued customers and all Canadians, our services have been restored and our networks and systems are almost fully operational. Learn more here: https://t.co/PPh9LlX0Z2
— Rogers News (@ThisisRogers) July 9, 2022
Millions of Canadians have been cut off from cellular and internet services as this update “caused some of our routers early Friday morning,” the statement read.
Compensation is planned to compensate users who were victims of the service failure.
Rogers has indicated that credits will be proactively returned to their account, with no action required.
(2/2) We will proactively apply credit to your account and no action will be taken. #39;is required. If you receive a suspicious SMS, please forward it to 7726https://t.co/h5r1h1t05G
— RogersYouAide (@RogersYouAide) July 9, 2022
The amount of this compensation is not currently indicated.
Katrine Johns has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining The Gal Post, Katrine Johns worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my firstname.lastname@example.org 1-800-268-7128