Rogers gives the origin of the breakdown and announces compensation

Rogers gives origin of failure and announces compensation


In a statement posted to Rogers' Twitter account, Rogers Chairman Tony Staffieri provided an explanation for yesterday's widespread outage. 

< p>According to him, it was “a network system failure following a maintenance update to our core network” that caused the major problem.

Millions of Canadians have been cut off from cellular and internet services as this update “caused some of our routers early Friday morning,” the statement read.


Compensation is planned to compensate users who were victims of the service failure.

Rogers has indicated that credits will be proactively returned to their account, with no action required.

The amount of this compensation is not currently indicated.