Tim Hortons: a pastry and coffee to get out of a lawsuit

Tim Hortons: a bakery and a coffee to get out of an action in justice


Tim Hortons has pledged to give away a free pastry and coffee to anyone who becomes involved in one of the class action lawsuits against the restaurant chain alleging its mobile app violates the customer privacy.

Several Tim Hortons consumers were surprised to receive a statement from the company advising them of the agreement reached to drop the lawsuit .

“As part of the proposed settlement agreement, eligible app users will receive a free hot drink and pastry,” it read.

All Canadian users of the application who have a registered account and who have had their geolocation information collected between April 1, 2019 and September 30, 2020 can benefit from this agreement.

The credit offered will therefore make it possible to obtain a pastry whose maximum value is $2.39 plus tax and one hot drink valued no more than $6.19 before tax.

The amount will be deposited directly on the mobile application of the customers concerned or sent to the email address of the beneficiary. However, you will have to claim your coffee and pastry within 12 months of filing, at the risk of losing this privilege.

Recall that several privacy commissioners across Canada, including Commission d'accès à l'information du Québec, had launched a joint investigation into how Tim Hortons' application could collect data on the geolocation of its customers.

A consumer who used this application and that of Burger King had claimed damages since he alleged that the application followed his movements without his consent when it was closed.

Tim Hortons had then denied this allegation and is therefore reached an agreement for a national settlement without admission of liability.

The settlement approval hearing will take place on September 6 at the Montreal courthouse.