What you need to know about the Price Accuracy Policy

What you need to know about the Price Accuracy Policy

UPDATE ; DAY

At the grocery store, you choose products at a reduced price. But, when it comes time to pay, the merchant demands more from you, justifying this by inflation and labor shortages. Before you pay, here's what you need to know.

Visible prices

Merchants must display the selling price of their products. They have the choice between displaying the prices individually on each product or using optical scanners and barcodes.  

They must also comply with the price accuracy rule  : i.e. they cannot sell their products for more than the listed price.

What you need to know about the Price Accuracy Policy

What you need to know about the Price Accuracy Policy

Price error?

When prices are displayed individually on each product, the lowest price rule applies. 

If there is a difference between the amount indicated on the product and that advertised in a flyer or on a poster, the merchant must sell it at the lower price. You are not entitled to an additional discount. 

When prices are displayed using scanners and barcodes, the price accuracy policy applies:  

  • If the error concerns a product of $10 or less, it is returned to you for free. 
  • If the error concerns a product over $10, the merchant corrects the price and adds a $10 discount.

Some exceptions 

This price accuracy policy does not apply to certain products such as those without barcodes, clothing, tobacco and certain medicines. In addition, milk, beer and wine have minimum prices set by law. The application of the policy cannot cause the price of these goods to fall below these minimums. Finally, if there is a price error on identical products for the same transaction, only the first product benefits from the $10 discount. 

What you need to know about the price accuracy policy

Informational text – This text does not constitute legal advice; it is recommended to consult a lawyer or notary for such advice. Éducaloi is a non-profit organization whose mission is to inform Quebecers of their rights and obligations in clear language.